Delivery & Cancellation Policy

1. General

CC Breakaway Oy payment and cancellation terms for services

Terms for CC Breakaway Oy product sales, events, tours, courses and over 24-hour equipment rentals. All the prices include VAT (10 %, 14% or 24%) and the prices are given in euros (€) unless otherwise mentioned.

We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store.

We reserve the right to change the prices, terms, and conditions. The customer accepts these delivery terms when placing the order.

2. Payment terms:

The customer has an obligation to acquaint him/herself with the contents and conditions of the offered product or service and report possible mistakes and inconsistencies to CC Breakaway Oy before payment. A mutual contractual obligation results from customer order or acceptance of CC Breakaway Oy offer. A binding contract is made, when the customer purchases a product, signs up for an event or guided tour or reserves rental equipment.

Cancellation terms for services:

a) If the cancellation takes place more than 7 days before the service delivery day, we will try to find another time for the service. If this does not succeed, we charge a reservation fee, 50% of the total.

b) If the cancellation takes place less than 7 days before the service delivery, we charge the full price. There is no reimbursement for unused services.

c) If the CC Breakaway Oy staff decides, that it is not safe to pursue the activity in a safe manner, we reserve the right to cancel the reservation. In this case, we will try to find another time for the reservation and refund the entire reservation fee even if it is less than 24 hours before the start of the reservation. There is no reimbursement for unused services.

Equipment rentals

The customer has an obligation to acquaint him/herself with the contents and conditions of the offered tour and report possible mistakes and inconsistencies to CC Breakaway Oy before payment. A mutual contractual obligation results from customer order or acceptance of CC Breakaway Oy offer. A binding contract is made, when the customer reserves the rental equipment.

Cancellation terms:

a) If the cancellation takes place more than 7 days before the rental, we will shift your reservation to a suitable time or refund the full amount. 

b) If the cancellation takes place less than 7 days before the rental start date we charge the full price of the rental.

Product return or refund

If a product ordered and paid for in our online store does not meet the expectations ​it can either be exchanged or a refund can be requested within 14 days of the day of delivery. The product needs to be returned to CC Breakaway Oy, Capellan Puistotie 15A, 00580 Helsinki - Finland in it's original condition and packaging. Damaged goods will not be exchanged.


Complaints and reclamations

  • Complaints must always be submitted as soon as a problem arises.
  • If a satisfactory resolution can not be reached or if a complaint includes a refund claim the complaint must be laid textually within 30 days after the end-date of the reservation.
  • The complaints will be processed by CC Breakaway Oy as soon as possible, at most within 30 days.
  • If a satisfactory resolution between the customer/person and CC Breakaway Oy can not be reached, the customer/person has the right to make the issue a matter of the Finnish consumer disputes board.

3. Delivery times

As we only offer services in our online store, each service is delivered during the time specified in the product. 

4. Delivery methods

As we only offer services in our online store, each service is delivered during the time specified in the product. Rental items should be picked up from our storage. Delivery is possible at additional fee. 

5. Payment methods

The following payment methods can be used to pay online store orders. In connection with each payment method, you can see the possible additional cost for the payment method in question. We reserve the products for unpaid orders for max. 14 days after which the products are released and can be purchased by anyone.

Some of the payment methods may require registering to CC Breakaway Oy or to a third party customer register. External service provider's terms of use can be found from each service providers' own website.

Holvi Payment Services Oy, Stripe  and iZettle AB are the payment facilitators of the online shop and online reservation tool.

6. Customer returns

Please see 2

7. Sales territory

Our services and rental items can be ordered worldwide.